• Mount Waddington Health Network

MENTAL HEALTH: Counselling & emotional supports through COVID-19

Read on to learn abut how Island Health's mental health and substance use has modified services and adapted to the new reality of working through a pandemic.

Port Hardy & Port McNeill Offices, Mental Health and Substance Use Services

How to Access Services: Call 250-902-6051. Services have been modified to work with COVID-19 protocols, and staff are working to provide modified yet uninterrupted services to clients. 

  • services are free of charge

  • services are available to any Mt. Waddington area resident aged 19 years or over who has a severe and persistent mental illness, an addiction or is in acute emotional distress

  • we have an open referral process. Members of the public, community agencies or physicians can access services by phone or by fax

Services Provided

Mental Health and Substance Use services in Mt. Waddington region delivers a range of services to persons living with severe mental health and/or substance use issues.  We work closely with other Island Health programs, local physicians and nurse practitioners, First Nations health partners and other not for profit groups to ensure that “every door is the right door” to access the appropriate service setting.  We accept referrals from primary care providers, health programs, community partners and self referrals.


  • Mental Health and Substance Use counseling

  • Case management

  • Rehabilitation supports and services

  • Access to Crisis Stabilization Program housing (limited space and duration)

  • Outreach to distance communities  (Port Alice, Sointula, Fort Rupert, Zeballos, Woss and Alert Bay)

  • Access to psychiatry services in person and via telehealth

  • Developmental Disability Mental Health Team (DDMHT) provides consultation and assessment services.  Serves people fourteen years and older with a demonstrated developmental disability and co-occurring mental illness


  • Early Recovery Program

  • Drop in counseling and support 

  • Nurse Practitioner provides outreach primary health care via Lighthouse Centre twice a week, Sacred Wolf Friendship Centre once a week and Port Hardy office

  • Community Residential Withdrawal Management Service is located in Port Hardy.

  • The service will be provided to adults living in the Mt. Waddington region who can safely withdraw from substances in a community residential setting, and who have been assessed and referred by the Island Health Withdrawal Management / Detox nurse

  • The service is provided in partnership with North Island Crisis and Counselling Centre

  • The model will provide integrated care and treatment to support people with concurrent mental health, physical health, behavioural, and substance use issues. 

  • The anticipated length of stay for clients is five to ten (5-10) days. 

  • Referrals can be made by contacting the Mental Health and Substance Use centre in Port Hardy at phone 250-902-6051 or via the Single Point of Access Mt Waddington referral process

Port Hardy Mental Health and Substance Use Services

7070 Shorncliffe Avenue Box 1290 Port Hardy, BC   V0N 2P0

  • Phone: 250-902-6051

Port McNeill Mental Health and Substance Use Services 2750 Kingcome Place Box 548 Port McNeill, BC   V0N 2R0

  • Phone: 250-956-4461

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